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Store Policies

By placing an order with GA-Guns.com, you acknowledge and agree to the following terms and conditions.

INVENTORY & FULFILLMENT SOURCE

Items marked “In Store” are physically in stock at our retail location.

All other items are fulfilled through our authorized distributors. Many non–in-store items ship directly from the distributor to the customer (drop shipping).

Website availability may reflect distributor inventory and is subject to change without notice.

By placing an order, you acknowledge that non–in-store items are sourced from third-party distributors and may be subject to distributor processing times, shipping policies, and restocking or cancellation fees.

ORDER FULFILLMENT

Orders typically ship within 3–10 business days from store or distributor inventory via UPS, FedEx, or USPS.

Tracking numbers are provided for UPS and FedEx shipments.

Special orders must be picked up within 90 days or may be considered abandoned.

DISTRIBUTOR ORDERS & CANCELLATIONS

Once an order is submitted to our distributor, restocking or cancellation fees may apply, even if shipping information has not yet been provided.

Some distributors will not cancel an order after submission without charging a restocking fee. These fees will be passed on to the customer.

By placing an order, you acknowledge and agree that distributor-imposed cancellation or restocking fees may apply once the order has been transmitted to our supplier.

RETURNS POLICY

If you are not satisfied with your purchase, you must request a Return Merchandise Authorization (RMA) within 10 business days of receiving the product.

Unopened Returns

If returned unopened in original packaging, we may:

  • Exchange the item

  • Issue store credit

  • Provide a refund to the original payment method

All unopened returns are subject to a 25% restocking fee.

Opened / Used Returns

If a sealed product is opened or removed from its original packaging:

  • 15% open-box fee

  • Plus 25% restocking fee

Total deduction: 40%

Return Requirements

  • Must be returned within 10 business days of RMA issuance

  • Must include original packaging, accessories, manuals, and documentation

Shipping costs are non-refundable.

NON-RETURNABLE ITEMS (NO EXCEPTIONS)

  • Special orders or custom-configured products

  • Products sold “as is” or marked “used”

  • Items installed or used after receipt

  • Firearms and/or NFA items once ATF transfer paperwork has started

  • Illumination devices, electronic sights, optics, and night-vision equipment

  • Ammunition (ALL sales final)

DAMAGED PACKAGING POLICY

Damaged or cut packaging does not qualify as product damage if the item inside is undamaged and functional.

Packaging damage may occur during warehouse handling or transit and does not affect product performance or warranty.

If you believe the product itself is damaged or incomplete, you must contact us within 48 hours of delivery with clear photos of the packaging and item.

We may offer partial store credit or replacement packaging at our discretion but are not obligated to replace items solely due to cosmetic packaging damage.

SHIPPING RESPONSIBILITY

Customers are responsible for:

  • Return shipping charges (both ways)

  • Shipping charges on refused shipments

We recommend using a carrier that provides tracking and insurance. If a return shipment is uninsured or untracked, the customer assumes all risk of loss or damage.

USPS shipments may require up to 30 days before a trace can be initiated.

USED FIREARMS

All used firearms are described honestly and represent the actual item being sold.

Photos are provided when available.

All used firearm sales are final.

GENERAL FIREARM SALES

All firearms, magazines, receivers, and restricted items are sold in compliance with federal, state, and local laws.

  • Firearms ship only to licensed FFL dealers.

  • Customers are responsible for verifying legality in their jurisdiction before ordering.

  • New firearms ship in manufacturer packaging with included accessories and warranty.

  • Warranty service is handled directly through the manufacturer.

ONLINE PRICE, DESCRIPTION & IMAGE ERRORS

Inventory updates daily; however, errors may occur in titles, descriptions, pictures, specifications, or pricing.

We do not guarantee listings are error-free and reserve the right to refuse or cancel any order due to inaccuracies.

If a pricing or description error is discovered after an order is placed, we may contact you before processing.

If an item ships in error, we may request return of the unopened item for a refund.

GA-Guns.com is the final authority regarding catalog discrepancies.

PRICING ERROR POLICY

We strive to maintain accurate pricing. However, errors may occur.

  • Orders placed at incorrect prices may be canceled and refunded.

  • We may offer the corrected price or an alternative solution.

  • If an error is discovered after shipment, we will not request additional payment.

  • We reserve the right to decline future orders from customers who knowingly exploit pricing errors.

By placing an order, you acknowledge and agree to these terms.

AMMUNITION PURCHASES

  • Must be 18+ for rifle/shotgun ammunition

  • Must be 21+ for handgun ammunition

  • Ships ground with adult signature required

  • All ammunition sales are final

Customers are responsible for verifying correct caliber and compliance with local laws.

TRANSFERS

Standard Transfers

  • $35 first non-NFA transfer

  • $10 each additional serial number in same shipment

Blind Transfers

  • $100 flat fee (no prior notice or prepayment)

Pickup Deadlines

  • Must be picked up within 30 days of notice

  • After 30 days: $15/day storage fee

  • After 90 days or when storage exceeds item value: item considered abandoned and may be sold to recover costs

LAYAWAY

  • Available in-store for new inventory only

  • May upgrade once to a higher-value item (no downgrades)

  • If defaulted or background check denied: all payments forfeited

CONSIGNMENTS

  • 90-day minimum in-store commitment

  • Listed on website and possibly third-party marketplaces

  • 20% consignment fee

  • Marketplace listing fees may apply

  • Fee deducted from proceeds or collected if removed early

DISPUTE RESOLUTION, ARBITRATION & CHARGEBACK POLICY

By placing an order with GA-Guns.com, you agree to the following dispute resolution terms:

Mandatory Contact Requirement

Before initiating a credit card chargeback, payment dispute, or claim with your financial institution, you agree to contact GA-Guns.com directly to allow us the opportunity to resolve the issue.

Failure to contact us prior to initiating a chargeback may be considered a violation of these terms.

Chargebacks & Payment Disputes

By completing a purchase, you acknowledge and agree:

  • You have read and agreed to all posted policies prior to checkout.

  • Restocking fees, cancellation fees, distributor fees, and shipping policies are clearly disclosed and agreed to at time of purchase.

  • You will not initiate a chargeback for:

    • Lawfully applied restocking or cancellation fees

    • Shipping delays outside our control

    • Distributor fulfillment delays

    • Product packaging damage where the product itself is functional

    • Lawful refusal or cancellation of an order due to pricing errors

If a chargeback is filed in violation of these terms:

  • We reserve the right to provide this policy, order records, IP address logs, timestamps, communications, and delivery confirmation to the payment processor.

  • You agree to reimburse GA-Guns.com for any chargeback fees, merchant processing penalties, or administrative costs incurred as a result of a fraudulent or bad-faith dispute.

  • We reserve the right to refuse future business from customers who file improper chargebacks.

Fraud Prevention

Orders flagged for fraud review may be delayed, canceled, or require additional verification, including:

  • Government-issued ID

  • Billing address verification

  • Signature confirmation

  • Firearm eligibility confirmation

We reserve the right to cancel any order suspected of fraud without liability.

Binding Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to a purchase from GA-Guns.com shall be resolved exclusively through binding arbitration, rather than in court, except for claims eligible for small claims court.

Arbitration shall:

  • Be conducted in the State of Georgia

  • Be governed by Georgia law

  • Be administered by a mutually agreed arbitration service

  • Be conducted on an individual basis only (no class actions)

You waive any right to:

  • Jury trial

  • Class action participation

  • Consolidated or representative proceedings

Each party shall bear its own legal fees unless otherwise awarded by the arbitrator.

Governing Law

All transactions shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles.

Venue for any permitted court action shall be in the appropriate courts located in Georgia.

Severability

If any provision of this agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

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